Cbaja FAQ - Frequently Asked Questions

At registration, you need basic information like name, email, and mobile number. However, to fully verify your account and make withdrawals, the following documents will be required:

• Identity Document: National ID Card (NID), Passport, or Driving License
• Address Proof: Utility bill, bank statement (within 3 months)
• Proof of payment method: Screenshot of your bank account or mobile wallet

You can upload these documents from your account settings. All documents must be clear and legible. The verification process usually completes within 24-48 hours. This helps ensure your account security and legal compliance.

No, Cbaja allows only one account per person. According to our rules, each player can maintain only one account under the same name, address, email, mobile number, IP address, or payment method. Creating multiple accounts violates our terms and conditions and may result in All accounts suspended and any winnings may be forfeited. If you have an old account and want to create a new one, contact our support team first to close the old one. This rule helps prevent bonus abuse and maintains a fair gaming environment.

Resetting your password is very simple. Go to the login page and "Forgot Password?" link. Then enter your registered email address or mobile number. You'll receive a password reset link in your email or an OTP code on your mobile. Click the link or enter the code and create a new strong password. The new password must be at least 8 characters long and contain letters, numbers, and special characters. If you don't receive the reset email, check your spam folder or contact our support team. Changing your password regularly is a good security practice.

Account verification is an important process that ensures your security and withdrawal permissions. After logging in "My Account" or "Profile Settings" go to and "Verification" section. Here you'll need to upload the following documents: front and back of your ID card, proof of address, and if required, a selfie with your ID card. Each document must be clear, readable, and valid. After uploading, our team will review within 24-48 hours. Once verification is successful, you'll be notified via email or SMS. You cannot withdraw without completing verification, so do this right after registration.

Deposit limits on Cbaja vary depending on the payment method. Generally Minimum deposit BDT 500 and Maximum BDT 1,00,000 per transaction. For mobile banking such as bKash and Nagad, minimum BDT 500 and maximum BDT 50,000. For bank transfers, minimum BDT 1,000 and maximum BDT 1,00,000. For cryptocurrency, equivalent minimum BDT 1,000. New players must deposit a minimum BDT 1,000 to receive the first deposit bonus. You may qualify for higher limits based on your account level and VIP status. Contact our support team with any questions.

Deposit processing on Cbaja is extremely fast and efficient. If you use mobile banking methods like bKash, Nagad, and Rocket, your money instantly is added to your account. Typically your balance updates within 5 seconds. Bank transfers may take 1-3 hours due to bank processing. Cryptocurrency deposits depend on blockchain confirmations and usually take 15-30 minutes. If your deposit remains pending for over 1 hour, contact our live chat support team immediately with your transaction ID. We provide 24/7 service and resolve any issues quickly.

Cbaja provides one of the fastest withdrawal services. For verified accounts, mobile banking withdrawals typically take 15-30 minutes complete. Bank transfers may take 1-3 banking days. Cryptocurrency withdrawals take 30-60 minutes depending on blockchain confirmation. First-time withdrawals may take up to 24 hours due to account verification and security checks. To withdraw, your account must be verified and bonus turnover requirements must be met. Processing times may be slightly longer on weekends and holidays. Minimum withdrawal is BDT 1,000 and maximum BDT 50,000 per day.

Cbaja does not charge any deposit fees. The full amount you deposit is added to your betting account. For withdrawals, we don't charge any fee for the first 5 withdrawals per month. Beyond 5 withdrawals, a small processing fee (2% or maximum BDT 200) may apply. However, keep in mind that your payment provider (such as bKash, Nagad) may charge their own fees, which Cbaja does not control. Bank transfers may incur the bank's own charges. Cryptocurrency transactions have network fees that vary according to market rates. We always maintain transparency and there are no hidden charges.

Turnover requirement is the condition that specifies how many times you need to bet before withdrawing the bonus. At Cbaja it is typically 10x Turnover applies. Example: if you receive a BDT 5,000 bonus, you must wager a total of BDT 50,000 before you can withdraw the bonus. Sports bets require minimum 1.50 odds, and casino games contribute different percentages. Slot games count 100%, but table games may count 10-20%. While the bonus is active, bets are placed only from the bonus balance. Once turnover is complete, the bonus transfers to your main balance and can be withdrawn. Each bonus has specific terms, so read carefully.

Cbaja regularly offers various exciting promotions for players. Weekly reload bonus up to 50% deposit match every week, cashback offers where you get 10-20% of your losses back, free bets and free spins on selected games. Special promotions during major sports events like Cricket World Cup, IPL. Loyalty rewards program where you earn points on every bet and convert them to bonuses. Refer-a-friend bonus where both you and your friend get bonuses. Birthday special bonuses and exclusive offers for VIP members. Details of all promotions are available on our promotions page and sent via email/SMS.

Yes, bonuses have a specific validity period and can be cancelled under certain circumstances. Each bonus typically has a 30-day validity within which the turnover requirement must be met. If the requirement is not met within the time limit, the bonus and winnings derived from the bonus will be forfeited. If you make a withdrawal while the bonus is active, the bonus will be cancelled. Violating terms or using multiple accounts may result in bonus cancellation and account suspension. You can manually cancel a bonus anytime from account settings, but this will forfeit the bonus balance and associated winnings. Read bonus terms carefully and ask the support team if you have questions.

Live betting or in-play betting is the ability to place bets during an ongoing match. To place a live bet on Cbaja "Live" section where all ongoing events are shown. Real-time odds update every few seconds based on match situations. You can view live scores, statistics, and match tracker to help determine bets. Live betting offers various markets such as next goal, corners, cards, over runs, etc. With the cash out feature, you can settle your bet before the match ends to secure profit or reduce loss. Live betting is more exciting and provides opportunities for strategic decisions. Live streaming is also available for some live matches.

Bet limits at Cbaja vary by game type and event. For Sports Betting Minimum bet BDT 50 and Maximum BDT 50,000 on a single bet. On popular matches like IPL, World Cup finals, the maximum limit can go up to BDT 1,00,000. Multiple bets have higher maximum limits for potential wins. In casino games, table limits vary by game—low stake tables start from BDT 10, high stake tables up to BDT 10,000. Slot games range from BDT 1 to BDT 1,000 per spin. VIP and high roller players can negotiate higher limits. Bet limits may also vary according to account status and verification.

Cash Out is a powerful feature that lets you settle your bet before the event ends. Use it to lock in profit if your bet is winning but the situation could change, or cut your losses if the bet is losing. To use Cash Out on Cbaja "My Bets" section and next to the bet where Cash Out is available "Cash Out" button. The cash out amount changes in real-time based on current odds and match situation. You can Full Cash Out (full bet) or Partial Cash Out (partially). Cash out may not be available on all bets or markets. It's a strategic tool that helps experienced bettors manage risk.

Cbaja mobile app and website both provide the full feature set with no differences. You can access the same account, same balance, same bonuses, and same games on both platforms. However, the mobile app has some advantages: faster loading and smoother performance, push notifications for promotions and match updates, offline access to some features, one-tap login and easier navigation, optimized mobile experience for smaller screens. The website can be accessed from any browser without downloads and works better on larger screens. Use whichever you prefer—both are secure and reliable.

If you're having trouble installing the app on Android, first make sure "Unknown Sources" or "Install from Unknown Sources" option is enabled. Go to Settings > Security > Install from Unknown Sources and turn it on. If you get an "App not installed" error, uninstall the old version and re-download the new APK. Check that you have enough storage space (at least 100 MB free). Make sure the downloaded APK file is fully downloaded. On iOS, if "Add to Home Screen" doesn't work, check that you're using Safari browser (not Chrome or another browser). Clear cache and cookies and try again. If the problem persists, contact our live chat support with screenshots.

Follow some important steps to keep your Cbaja account secure. Strong password Use a password containing letters, numbers, and special characters, at least 8 characters long. Don't use the same password on other sites. Two-Factor Authentication (2FA) from your account settings, which adds extra security to login. Never share your login details with anyone and avoid logging in on public computers. Change your password regularly and notify us immediately if you notice any suspicious activity. Be cautious of phishing emails or SMS—we never ask for passwords or PINs. Always check our official website URL before logging in. If your device is lost, contact support immediately to block your account.

Cbaja ensures maximum security of your personal information. We comply with international data protection laws and GDPR. All your personal and financial information is 256-bit SSL Encryption with bank-level security. We use your information only for the following purposes: account verification, payment processing, customer service, and legal compliance. Your information never sold or shared with third parties without your permission. We store data on secure servers protected by firewalls and anti-hack systems. You can view, update, or request deletion of your information at any time. Our complete privacy policy is available on the website with detailed explanations.